Privacy Policy

SwiftRoute Services ("SwiftRoute", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over it.

This policy applies to personal information collected through our website, our contact and quote request forms, and direct communication with us by phone, email, or WhatsApp.

1. Who We Are

SwiftRoute Services is a transport company based at 14 Eros Way, Woodlands, Mitchell's Plain, Cape Town, South Africa. For the purposes of POPIA, SwiftRoute Services is the "responsible party" for personal information collected through this website.

2. Information We Collect

When you contact us or request a quote, we may collect:

• Your name
• Your email address
• Your phone number
• The nature of your transport enquiry (e.g. staff transport, airport transfers, private events)
• Any other information you choose to include in your message to us

We do not knowingly collect special personal information (such as health, biometric, or religious information) through this website, and we do not intentionally collect information from children without the consent of a parent or guardian.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry or quote request
• Provide, manage, and coordinate the transport services you book with us
• Communicate with you about your booking or enquiry
• Maintain records for accounting, legal, and operational purposes

We do not sell your personal information to third parties.

4. Legal Basis For Processing

We process your personal information on the basis that you have consented to it by submitting a form or contacting us directly, and/or because processing is necessary to take steps at your request before entering into a service agreement with you, and/or to pursue our legitimate business interest in responding to enquiries and delivering the services you request.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate our business, including our website and customer relationship management platform, GoHighLevel [PLACEHOLDER — confirm any other tools used, e.g. accounting software, payment processors]
• A relevant authority, if required by law

Where a third-party service provider processes personal information on our behalf, we take reasonable steps to ensure they handle it securely and in line with POPIA.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, financial record-keeping requirements), after which it is securely deleted or anonymised.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under POPIA

You have the right to:

• Be notified that your personal information is being collected
• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete or destroy personal information we no longer have a lawful basis to hold
• Object, on reasonable grounds, to the processing of your personal information
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, contact us using the details in Section 11 below.

9. Cookies

Our website may use cookies and similar tracking technologies to improve site functionality and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

10. Information Officer

Our Information Officer, responsible for POPIA compliance matters, is:

[PLACEHOLDER — Information Officer full name]
[PLACEHOLDER — direct email address]
[PLACEHOLDER — direct phone number]

Note: POPIA requires this person to be formally registered as an Information Officer with the Information Regulator before this policy is published.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

SwiftRoute Services
14 Eros Way, Woodlands, Mitchell's Plain, Cape Town
Phone: 074 520 2596
Email: [email protected]

12. Lodging A Complaint

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with South Africa's Information Regulator:

The Information Regulator (South Africa)
Website: inforegulator.org.za
Email: [email protected]

13. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.